Support and help
Tell us the task, not your sensitive data.
The desktop web app is available now. Support begins through the public contact route below. Do not send body data or account credentials by email.
Email support[email protected]Before you write
One safe description is enough to begin.
Include the page or action and what happened. Do not email capture photos, measurements, passwords, sign-in codes, or other sensitive information.
Common questions
Current product answers.
Where can I use the app?
The desktop web app is available through Try the app. No iOS App Store release date is announced.
Which mobile devices are supported?
The planned mobile launch target is iPhone 12 or later, iOS 17 or later, United States, and adults 18 and over. This is not a released App Store compatibility promise.
Which brands are covered?
The public coverage directory shows current approved records and clearly identifies its fictional Sample fallback. The coverage explainer describes how full, partial, and unavailable evidence changes the answer.
How do I delete my account?
Use the signed-in account privacy controls to request deletion. The deletion page also explains the support route if you cannot sign in.
How do I report an accessibility barrier?
Include the page, browser or device, assistive technology if relevant, and what you were trying to do. Do not include sensitive body data. Read the accessibility statement.
Can support confirm a measurement by email?
Support does not need to send or validate body measurements. Use the in-app evidence view and report only the affected record identifier if support is needed.
Where can I check service status?
Read the service status page for component availability. Alex Folzi does not publish uptime percentages on the service status page.
Where are the community guidelines?
The Room uses a draft community guidelines page while counsel review is pending.
I am a tailor. Where do I start?
Read the tailor interest explainer, then submit interest from the home role chooser or the explainer form.
I represent a brand. Where do I start?
Read the brand interest explainer and the coverage directory. Interest email does not add your brand to the directory.