Support and help
Tell us the task, not your sensitive data.
Support begins by email. Start with the page or task you need help with.
Email support[email protected]Before you write
One safe description is enough to begin.
Include the page or action and what happened. Do not email capture photos, measurements, passwords, sign-in codes, or other sensitive information.
Common questions
Current product answers.
Where can I use the app?
Use the web app at app.alexfolzi.com. The Chrome extension hands product pages to your closet. For the iPhone app, see product status.
Which brands are covered?
See the garment coverage directory.
How do I delete my account?
Use the signed-in account privacy controls to request deletion. The deletion page also explains the support route if you cannot sign in.
How do I report an accessibility barrier?
Include the page, browser or device, assistive technology if relevant, and what you were trying to do. Read the accessibility statement.
Can support confirm a measurement by email?
Support does not need to send or validate body measurements. Use the in-app evidence view and report only the affected record identifier if support is needed.
Where can I check service status?
Read the product status page.
Where are the community guidelines?
The Room uses a draft community guidelines page while counsel review is pending.
I am a tailor. Where do I start?
Use the form on the For tailors page.
I represent a brand. Where do I start?
Use the form on the For brands page. Interest email does not add your brand to the coverage directory.